Shipping policy
At Packaging Leaders, we understand that reliable delivery is an essential part of your packaging experience. That’s why we work with trusted production and shipping partners to ensure your custom packaging orders are produced and delivered as efficiently and safely as possible.
1. Order Fulfillment & Delivery Timeline
Your total delivery time begins when your order is placed and includes both production time and transit time.
Order Cutoff Time
Our standard order cutoff time is 12:00 PM CST, Monday through Friday. Orders placed after the cutoff time will begin processing on the next business day.
| Service Level | Production Time | Transit Time | Estimated Total Delivery |
|---|---|---|---|
| Standard Shipping | 6–8 Business Days | 2–3 Business Days | 8–11 Business Days |
| Expedited Shipping | 3–4 Business Days | 1–2 Business Days | 4–6 Business Days |
Delivery estimates are approximate and may vary depending on order specifications, production requirements, destination, and carrier conditions.
2. Shipping Costs & Carrier Partners
Free Standard Shipping
We offer free standard shipping on all orders shipped within the Continental United States, with no minimum order requirement.
Our Shipping Partners
To provide reliable and secure delivery, Packaging Leaders works with established carriers, including:
- UPS
- FedEx
- DHL
The carrier selected for your shipment may vary depending on the order size, destination, service level, and shipping requirements.
3. Order Tracking & Shipping Notifications
Once your order has completed production and is handed over to our shipping department, you will receive an automated shipping confirmation email.
Your email will include:
- Your shipment tracking number
- A direct link to the carrier’s tracking page
- Available shipment status and delivery updates
You can use the tracking information to monitor your order throughout the shipping process.
4. Shipping Areas, Address Changes & Delays
Shipping Areas
We currently ship to all 50 U.S. states.
International shipping may also be available depending on the destination and order requirements. Please contact our team for an international shipping quote and availability.
Shipping Address Changes
Please carefully review your shipping information before submitting your order. Once production has started, shipping address changes may not be possible.
If you need to update your shipping address, contact our team as soon as possible so we can determine whether the change can be accommodated.
Unexpected Shipping Delays
We make every effort to meet our stated production and delivery timelines. However, certain delays may be outside of our control, including:
- Severe weather conditions
- Carrier delays or service interruptions
- Transportation disruptions
- Customs clearance delays on international shipments
- Other unforeseen circumstances affecting transit
While we work closely with our shipping partners to minimize delays, transit times are ultimately subject to carrier conditions once an order has left our facility.
5. Need Help With Your Shipment?
Our team is here to help with shipping questions, order status updates, and expedited shipping requests.
Packaging Leaders
Phone: +1 (945) 215 – 2346
Email: sales@packagingleaders.com
Address: 5900 Balcones Drive # 25081 Austin, TX 78731
For the fastest assistance, please have your order number available when contacting our team.
